QuickBooks multi-user mode not working error is an annoying problem that can affect multiple users at the same time. The multi-user mode in QuickBooks enables different users to open, view and edit the company file at the same time. The user access permissions and roles are defined by the admin users.

However, when the error occurs, all the workstations in the multi-user environment are affected by it. To bring everything back to normal for all users, you need to troubleshoot the problem with relevant and effective solutions. If you are not sure what they are, we have covered it for you in this informative post.

What Is the Multi-User Mode Issue in QuickBooks Windows 10?

Multi-user mode is an excellent feature in QuickBooks that allows multiple users to use the company file from a host computer. This system works when you configure the multi-user mode correctly in the hosting environment.

It has a server computer that hosts the company file, while there are several other computers (referred to as the workstations) that access the company file from the server computer.

However, if the server is not configured properly, you may experience trouble accessing the company file. Besides, a poor internet connection can also give birth to this error in QuickBooks accounting software. To fix this error, we need to delve into its possible causes first.

Possible Reasons Behind Multi-User Mode Stopped Working in QuickBooks Desktop

Before moving to the troubleshooting solutions for multi-user mode issues in QuickBooks, let’s navigate through the list of the possible causes:

• The hosting settings that need a server computer to host the file and workstations to access the company file from it are not ideal.

• Improperly configured Windows file permissions can also bring forth any of the multi-user mode error codes, such as H101, H202, H303, OR H505.

• If the QuickBooks is not installed on the server computer, it won’t be able to host the company file.

• Firewall or antivirus applications might block QuickBooks from accessing the internet, which is essential to running multi-user mode smoothly.

• Essential QuickBooks services needed in the hosting environment are not running.

How To Troubleshoot Multi-User Mode Error in QuickBooks Desktop?

After discussing the potential reasons, let’s troubleshoot the error using their relevant solutions. Before you move ahead, install QuickBooks Database Server Manager. Also, you need to check and confirm that the same version of server manager is installed as QuickBooks Desktop (preferably the latest version of the program). Thereafter:

First Solution: Run QuickBooks Database Server Manager To Scan The Firewall Permissions

QuickBooks Database Server Manager is an essential utility for running the multi-user mode. Below is how you can bring it into use:

• Go to the server computer and launch QuickBooks Database Server Manager.

• Next, type Database in the search area of the Start menu and check if you can see the folder location for QuickBooks.

• If not, use the Browse option to open the folder containing the QuickBooks company file(s).

• After that, click OK and then hit the Scan button.

• The Database Server Manager will scan the folder and repair the Firewall permissions to enable file access in multi-user mode.

• If it doesn’t resolve the QuickBooks multi-user mode not working problem, try the next solution.

Second Solution: Repair Company File Using QuickBooks File Doctor Tool

A damaged QuickBooks company file is also one of the possible reasons that can evoke errors in multi-user mode. However, you can repair the damaged file using the QBFD tool by implementing these steps:

• Make sure that QuickBooks Tool Hub is installed on your system; otherwise, you need to install it before proceeding any further.

• Thereafter, open Intuit Tool Hub and navigate through the issues listed.

• Here, you are supposed to choose the Company File Issues, and you will see an extended window after this.

• Run QuickBooks File Doctor, and it will repair your company file in 15-20 minutes based on your file size.

• Now, try running the multi-user mode without getting an error.

Third Solution: Check Your Hosting Settings

Check hosting settings on each workstation to ensure that the hosting is turned off on them. To do so:

• On a workstation, go to the QuickBooks File menu and select Utilities from within the same section.

• If the hosting option that appears on your screen is – Host Multi-User Access, it means that the hosting is turned off. Here, you don’t need to perform any action.

• However, if it shows – Stop Hosting Multi-user Access, you need to select this option to disable the hosting and switch to single-user mode.

• After enabling single-user mode on all the workstations, try accessing files from the host computer without getting the QuickBooks Desktop multi-user mode error.

Fourth Solution: Rename .ND and .TLG Files To Generate A Fresh Copy of Them

A damaged Network Data or Transaction Log file can result in the “QuickBooks Keeps opening in single-user mode” error. Renaming these files creates a fresh copy of them, which can resolve the error:

• Open the folder that has the QuickBooks company file, as the network data and transaction log files are also stored in the same.

• Now, navigate to the file with .ND extension and hit a right-click.

• When a drop-down list opens, select Rename and add .OLD at the end of the file name.

• Thereafter, perform the same process to rename your transaction log file having .TLG extension.

Fifth Solution: Make Sure That Essential Services Are Running Properly

Make sure that the essential QuickBooks services, such as QuickBooksDBYY and QBFCMonitorService are running. You can confirm them using the Windows search bar. Type “services.msc” in the search area and check these services.

In Closing!

After implementing the solutions, you might have already resolved the QuickBooks multi-user mode not working issue. However, if you are still struggling with the same problem, save your crucial time by contacting BizBooksAdvice, and the experts will help you eliminate the error.

Also Read: QuickBooks Multi-User Mode Not Working: Easy Methods to Fix It